Terms and Conditions

Effective date: July 28, 2026. Using the website or signing a service proposal constitutes acceptance of the applicable terms. A signed contract or proposal prevails if it conflicts with this page.

1. Service Provider

Sheen Marketing is a digital marketing agency registered in Egypt under Commercial Registration 35971 and Tax ID 773-624-546, headquartered in Sadat City, Menofia.

2. Scope of Services

Services may include market research, strategy, content, design, video, digital-channel management, website development, SEO, advertising, CRM, and automation. The final scope, deliverables, and timeline are defined in the written proposal or contract.

3. Client Responsibilities

• Provide accurate information, materials, and approvals on time.
• Hold the necessary rights to all logos, images, copy, and data supplied.
• Review deliverables within the agreed project schedule.
• Comply with advertising-platform policies and laws governing the client’s activity.

4. Delivery and Revisions

Delivery periods begin after receipt of the required payment and materials. Delayed information or approvals may reasonably extend the schedule. Fees include only the revision rounds stated in the proposal; extra revisions or scope changes are quoted separately.

5. Fees and Payment

Fees, payment dates, and taxes follow the proposal or invoice. Unless agreed otherwise, work starts after the advance payment. Advertising spend, hosting, and paid third-party tools are excluded unless expressly included. Work may be suspended after notice when payment is overdue.

6. Cancellation and Refunds

The signed agreement’s cancellation terms apply. Amounts covering completed work, reserved capacity, or paid third-party costs are non-refundable. Without a specific clause, the account is settled according to work completed by the cancellation date.

7. Marketing Results

Sheen will provide professional care and the agreed deliverables, but cannot guarantee a specific sales figure, permanent search ranking, or advertising approval. Results depend on the market, budget, offer, audience behavior, and platform policies. Past figures and case studies are not guarantees of future performance.

8. Confidentiality and Data

Both parties must protect non-public information and use it only for the project. We process lead and client information according to our Privacy Policy and Egyptian law, subject to legally required disclosures.

9. Intellectual Property

Sheen retains ownership of its pre-existing tools, templates, methods, and materials. Rights to use final custom deliverables transfer after full payment, while third-party materials remain governed by their licenses. Source files, fonts, and licensed assets are excluded unless agreed in writing.

10. Portfolio Use

Sheen may identify the client and display publicly released work in its portfolio unless the client requests confidentiality in writing or the contract prohibits it. Confidential information and unapproved performance figures will not be published.

11. Limitation of Liability

To the extent permitted by law, Sheen is not liable for indirect loss, third-party platform outages, advertising-account decisions, or inaccurate client-supplied information. Direct liability is limited to the fees paid for the disputed service.

12. Governing Law and Disputes

These terms are governed by the laws of the Arab Republic of Egypt. The parties will first attempt an amicable resolution; otherwise, the competent Egyptian courts have jurisdiction.

13. Contact and Changes

Questions may be sent to info@sheen.business. We may update these terms when services or legal requirements change, with the effective date shown above.